FAQS

Welcome to the Sweatro FAQ page. Find answers to the most common questions about shopping with us.

1. What types of clothing does Sweatro offer?

Sweatro offers a wide range of apparel for men, women, and kids, including:

  • T-shirts
  • Hoodies
  • Jackets
  • Joggers
  • Beanies & Dad Caps

Our collection is designed for everyday wear, adventure, and all-season comfort.

2. Where do you ship?

We currently ship within the United States only (50 states & D.C.).

3. How much does shipping cost?

Shipping is free on all orders.

4. How long does delivery take?

  • Processing time: 1–2 business days (Monday–Friday)
  • Delivery window: 5–8 business days (Monday–Friday)
  • Weekends and holidays are not included in the delivery window.

5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and link. Please allow up to 24 hours for tracking to activate.

6. What payment methods do you accept?

We accept the following secure payment options:

  • Visa, MasterCard, American Express, Discover, Diners Club
  • PayPal, Apple Pay, Google Pay, Shop Pay
  • Venmo (where available)

7. Is my payment information secure?

Yes. Our checkout uses 256-bit SSL encryption. Payments are processed securely by our payment processor; we do not store card details on our servers.

8. Can I change or cancel my order after placing it?

Because processing starts immediately, we can’t guarantee changes or cancellations after checkout. If your order has not shipped yet, contact us right away and we’ll do our best to help.

9. What is your return policy?

We accept returns for unused, unworn items in original packaging within 30 days of delivery, and we’ll always make it right for damaged/defective/incorrect items. For full details, see our Return & Refund Policy.

10. Do I have to pay for return shipping?

  • Defective/Damaged/Incorrect items: Return shipping is free; we provide a prepaid label.
  • Customer remorse (e.g., wrong size/change of mind): Return shipping is the customer’s responsibility.

11. How long does it take to receive a refund?

After we receive and inspect the return, approved refunds are processed within 5–10 business days to your original payment method (timing may vary by bank/payment provider).

12. How can I contact your customer support?

If you need help, we’re here for you!

📧 Email: support@sweatro.com
📞 Phone: +1 (713) 532-4650
🏢 Business Name: Sweatro LLC
📍 Address: 16327 Dryberry Ct, Houston, TX 77083

Legal Notice: Sweatro LLC owns and operates sweatro.com. All orders, transactions, and customer support are managed directly by Sweatro LLC, 16327 Dryberry Ct, Houston, TX 77083.